Shipping policy
1. Store Information
This website is owned and operated by GAYLORD VINTAGE,INC.
Company Name: GAYLORD VINTAGE,INC.
Address: 3965 COCOPLUM CIRCLE, UNIT A, COCONUT CREEK, FL 33063, United States
Tax ID: 09-0372084
Phone: +1 (813) 221-9429
E-mail: info@gaylordvintage.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
E-mail-based enquiries will be answered within 24 business hours.
2. Scope of Delivery Policy
This shipping policy applies to furniture and household-goods orders from GAYLORD VINTAGE,INC. online store for delivery within United States territory.
3. Order Processing Time
Orders normally get processed within 1-3 business days after payment confirmation. Processing covers payment validation, stock verification and order packing.
Our daily order cut-off time is 18:00 EST Monday-Friday. Orders submitted past this cutoff will start processing on the next business day.
4. Delivery Time
After processing completes, goods ship via our contracted carriers. Estimated domestic delivery lead-time is 4-7 business days after shipment.
5. Shipping Fees
- Orders ≥ $120: free shipping
- Orders < $120: flat shipping fee of $12
6. Carriers
We utilise UPS, FedEx and USPS for domestic shipments. Tracking number will be sent by E-mail after dispatch.
7. Delivery Area
We deliver to addresses within the United States.
8. Order Tracking
A tracking number will be E-mailed upon shipment so you can monitor delivery progress.
9. Packaging
Goods are packed with suitable protective materials complying with United States shipping standards to mitigate transit damage risk.
10. Receipt and Inspection
Upon delivery please inspect packaging and merchandise condition. If visible damage exists take photos immediately, notify carrier and reach out to GAYLORD VINTAGE,INC. customer service.
11. Handling Exceptional Situations
For goods lost or damaged in transit, GAYLORD VINTAGE,INC. accepts full responsibility and arranges free re-shipment or full customer refund.
12. Contact and Support
For shipping-related questions E-mail info@gaylordvintage.com or call +1 (813) 221-9429. Customer service replies within 24 business hours to assist with tracking, exchange or refund matters.