Wooden wardrobe with white sliding doors and three storage drawers 180 x 100 x 50cm

Scope of the Exchange Policy

This exchange policy applies to all finished furniture, home merchandise and corresponding accessories sold via Gaylordvintage online store. Eligible customers may submit exchange requests following terms set out below.

1. Exchange Timeframe

Exchange requests must be submitted within 14 days upon product receipt. Requests submitted after this window cannot be accepted.

2. Product Condition Requirements

Items submitted for exchange must stay brand-new and unused with full resale value. All original packaging, hardware and instruction manuals must be returned together.

3. Exchange Process Overview

Submit your exchange application via E-mail to Gaylordvintage, including order number, product name and quantity. Our team will reply within 24 business hours with an RMA authorisation number and detailed return guidance.

4. Exchange Verification

We will inspect returned goods after receipt. Only merchandise passing condition verification will proceed with the exchange workflow.

5. Exchange Shipping Costs

All shipping expenses associated with the exchange process are fully covered by Gaylordvintage. Prepaid shipping labels will be provided to you at no extra charge.

6. Exchange Return Address

Ship exchange-eligible items to the address shown below:

3965 COCOPLUM CIRCLE, UNIT A, COCONUT CREEK, FL 33063, United States

Please securely repack merchandise and clearly mark your RMA number on the outer package to speed-up processing.

7. Safe Return Shipping

We recommend using trackable shipping services for return shipments. If damage occurs during return transit, notify our customer service within 24 business hours.

8. Processing Time

Once we receive and inspect your returned goods, we generally process your exchange and dispatch replacement merchandise within 2 business days. Shipping confirmation plus tracking information will be E-mailed to you.

9. Customer Support and Inquiries

For any questions on exchange rules or workflow:

Phone: +1 (813) 221-9429

E-mail: info@gaylordvintage.com

Business Hours: Monday – Friday, 08:00 – 18:00 EST

All E-mail enquiries receive a response within 24 business hours.

10. Store Information

This website is owned by GAYLORD VINTAGE,INC.

Company Name: GAYLORD VINTAGE,INC.

Address: 3965 COCOPLUM CIRCLE, UNIT A, COCONUT CREEK, FL 33063, United States

EIN: 09-0372084

Phone: +1 (813) 221-9429

E-mail: info@gaylordvintage.com

Business Hours: Monday – Friday, 08:00 – 18:00 EST

Store Information

Company Name: GAYLORD VINTAGE,INC.

Address: 3965 COCOPLUM CIRCLE, UNIT A, COCONUT CREEK, FL 33063, United States

Tax ID: 09-0372084

Phone: +1 (813) 221-9429

E-mail: info@gaylordvintage.com

Business Hours: Monday – Friday, 08:00 – 18:00 EST

1. Scope of the Cancellation Policy

This cancellation policy applies to all furniture and home-related merchandise purchased from GAYLORD VINTAGE,INC. online store within the United States, including chairs, tables, cabinets and matching accessories.

2. Item Condition & Packaging Requirements

Any item sent back must remain brand-new and unused. Original retail packaging, all included hardware and accessories must be complete and intact. You must repack goods using the original box or equivalent protective packaging to avoid transit damage.

3. Cancellation Timeframe & Shipping Responsibility

Orders can be canceled directly for a full refund before shipment, no product return is required.Once the order has been shipped, direct cancellation is not supported. You may submit a cancellation request within 14 days of receiving your merchandise for return processing.

Refunds for shipped orders will only be processed after we receive and inspect the returned items.

We cover all return-related shipping expenses and supply free prepaid shipping labels for qualified cancellations.

All returned goods must be sent back to address 3965 COCOPLUM CIRCLE, UNIT A, COCONUT CREEK, FL 33063, United States.

4. Customer Support

Should you have questions about this cancellation policy, please E-mail our service team at info@gaylordvintage.com. We will get back to you within 24 business hours to walk you through next steps.